Support

Contact Us

Response Time: We typically respond within 24-48 hours.

When contacting support, please include:

Your device type and OS version (e.g., iPhone 15, iOS 17.2)
The app version (found in Settings)
A detailed description of your issue
Screenshots if applicable

Frequently Asked Questions

How do I restore my subscription?

Go to Settings → Subscription → Restore Purchases. This will sync your subscription status with the App Store. Make sure you're signed into the same Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to iPhone Settings → [Your Name] → Subscriptions → OctaCoach → Cancel Subscription. You'll retain access until the end of your billing period.

My training data was lost. Can I recover it?

OctaCoach stores all data locally on your device for privacy. Unfortunately, if you uninstall the app or reset your device without a backup, data cannot be recovered. We recommend using iCloud backup to preserve your app data.

Voice coaching isn't working. What should I do?

First, check that voice coaching is enabled in Settings → Voice Coaching. Ensure your device isn't in silent mode and the volume is turned up. If issues persist, try restarting the app or your device.

How do I request a refund?

Refunds are processed by Apple, not OctaCoach directly. Visit reportaproblem.apple.com to request a refund for your purchase.

The app is crashing or freezing. How can I fix this?

Try these steps: (1) Force close and reopen the app, (2) Ensure your iOS is up to date, (3) Update OctaCoach to the latest version, (4) Restart your device. If the issue continues, contact us with details about when the crash occurs.

Feature Requests

Have an idea to improve OctaCoach? We'd love to hear from you! Send your suggestions to octacoach143@gmail.com with "Feature Request" in the subject line.

Bug Reports

Found a bug? Help us fix it by providing:

Steps to reproduce the issue
What you expected to happen
What actually happened
Your device and app version
Screenshots or screen recordings if possible

Email bug reports to octacoach143@gmail.com.